Review from Daughter of Resident – May 19
Excellent care for my mum and support for her family. Not really anything I can fault, always made to feel welcome and kept informed with all aspects of her care.
I could not have hoped for my mum’s last days to be spent in such good surroundings.
The staff were absolutely incredible. I cannot commend them all enough. From nursing care right down to the kitchen staff and cleaners. Everyone so personable and caring.
Mums room was quiet and private, overlooking beautiful grounds and her care was second to none.
The staff were regular and Mum had early onset Alzheimer’s so continuity was important. Mum was so happy here.
We as her family were also looked after I feel. We were never rushed, always informed and I felt Mums care was very transparent which I liked, by this I mean that the care folder was always on hand for us to view and add to. There are kitchen facilities for us to use too (tea, coffee) as well as a fridge if we were to bring our own sandwiches/food during our visit.
Our Aunt was fortunate to be transferred to St Joseph’s from Broomfield Hospital for end of life care. Whilst at St Joseph’s she received the best of care from kind, competent, professional and caring staff. A member of staff sat with her as she slipped away peacefully before we could get to the home. Through their caring approach, Staff were able to see and appreciate the best of her, when she was at her most vulnerable. All staff did their best to engage her in conversation and activities to the best of her ability.
She had a sunny room, overlooking the grounds of St Joseph’s and the whole atmosphere there is calm, unhurried and peaceful.
We too were treated with the kindest professionalism by all the staff we came into contact with. To reiterate, she was extremely fortunate to be able to live at St Joseph’s at the end of a very long life.
Our heartfelt thanks to all staff.
My friend was only admitted as a respite patient and enjoyed the service so much he has elected to stay as he says his care is excellent.
If I am ever in the unfortunate position to need care this is the place I will elect to be looked after as the staff and management do their utmost for the smooth and safe running of St Joseph’s.